MINT HILL, NC – A shadow follows roofing contractors, shaped by a stigma that they’re notorious con artists. The honest come few and far between, and when they do, it’s a battle to prove their integrity.
There’s a veteran-owned company that continues to defy roofing industry stereotypes by doing what they can to give back to the community. Roof Medic, founded by US Army veteran Jordan Cox was built on the core values of helping others and doing the right thing. The company has acquired a team of like-minded individuals with the same moral compass who are dedicated to improving the lives of others.
Ben Gossard, operations manager, describes Cox’s ethics with his sales representatives when they’re in the field. “If you look at it as the next sale, it will be harder,” says Gossard. “If you look at it as the next person, you help. That’s more of a motivating factor that drives him [Cox]. It’s about how many people he can help.”
Roof Medic redefines the phrase “Putting a roof over one’s head” with their Roof Rescue program. Cox created the Roof Rescue project with the whole-hearted mission of giving back to others in the community by providing one homeowner with a roof free of charge. Gossard ensures that just because it’s free doesn’t mean it’s low-cost. “We’re not using the cheap stuff. We’re using what we’d want any of our customers to use,” he says. Every year one winner is picked based on the individual’s merit and community involvement. But this year, something was different.
Cox couldn’t pick just one homeowner. Instead, the Roof Medic team chose four individuals with the same values, whether they’re veterans, prior law enforcement, working with the fire department, or good homeowners in the community who haven’t had it easy. The individuals who meet the qualifications for the Roof Rescue program are nominated by the sales representatives who interact with them, listen to their stories and make connections that may last a lifetime for some.
Homeowner Jeff Mullis lives in a quaint log cabin tucked away in the thick brush of the Mint Hill woods, but his roof is unforgiving. A roof was on borrowed time due to incorrect installation, wind and hail damage, and rotting wood. Mullis had repairs done by a different roofing company and was still under warranty when he decided to call Roof Medic. “I had seen a couple of their trucks in Mint Hill,” said Mullis. “I didn’t know anything about them, but I prayed for an honest person.” When the sales representative for Roof Medic, Karsten Stephens, arrived on Mullis’s property, “I knew he was honest because the first thing he told me was that the roof was under warranty.”
The day Roof Medic came into Jeff Mullis’s life, his burden was no longer his own. Roof Medic helped him send letters to the insurance companies and file claims and appeals. Though they were denied, Mullis was promised by the Roof Medic team, “We will fight for you.” That’s precisely what happened. Stephens nominated Mullis as one of the contestants for the Roof Rescue project, and when it was revealed that Roof Medic chose all four homeowners, Mullis had tears in his eyes.
“It’s a burden removed, just like that. It’s amazing,” says Mullis. An altruistic individual who devotes his time to working in the homeless camps by spreading hope and assisting those who are less fortunate and struggling with addiction, he can rest a little easier with a new roof over his head.
Roof Medic’s program allows individuals like Mullis and the other three lucky homeowners to focus on the crucial things they’re doing in life, like helping others. It’s a cyclical concept or “gift circle,” as Jordan Cox says, in which he hopes what he does to give back to the community, what he knows how to do best and do right, roofing, will inspire them to give to others, and it continues on.
“Being able to give back locally, that’s no skin off anyone’s back,” says Nick Stewart, U.S. Army veteran and sales representative on the Roof Rescue initiative.
You can find more information on Roof Medic and their Roof Rescue projects by checking out their website here: https://roofmedic.com/
Photo Credit: https://www.starksmedia.com/